They will not give me any reasons as to why they stop and I was forced to use another bank card. It took a while and my account was unlocked and then locked again because this app decided to stop accepting my bank card after a while year of transacting with them. Things started going crazy when I went over that limit, I have to send funds home for my family upkeep, every time they make me send in my ID and even my bank info for some stupid verification, which I did at first. I started using this app over a year ago, everything was fine from the start because I was still under $1,000 limit. ![]() It'd really help us if you email us at with the phone number associated with your Paysend account, so we could investigate the quality of the support provided by the team and check your account status. We are truly sorry to hear about what happened. ![]() ![]() Thank you for taking your time to leave us a review. In star review didn’t get posted, had to give it five, Yet, next day the identification team sent me email requesting passport, drivers license and photo. I had to google how to permanently delete the account. I requested to close my account and heard nothing back in re of the matter. In reply I heard that the identification team will get in touch via email. I said that the origin of the issue was not my ssn but the system upgrade to 3D verification. As if there was a KGB agent behind the chat demanding all the proof. I have never was serviced by a customer support representative at the bank in a such a rude manner. A very rude explanation was that my SSN was not verified and I needed to submit the drivers license, photo, passport. Then I was recommended to add SSN and right away the account was blocked. Was told that the reason I am unable to complete the transaction is because they are having 3D verification upgrade in the system. I requested help from customer support chat option. All of a sudden the “can’t verify your identity” started to come up on on the screen. I was using it just fine for the 5 first transactions. Very KGB-like customer service, inadequate response on the issue. All ‘transactions’ and ‘data’ are secured at the highest PCI DSS level 1 standards. Paysend is a registered ‘Visa Direct’ and ‘Mastercard MoneySend’ originating institution. Paysend plc is authorized and regulated by the Financial Conduct Authority (FCA), number 900004. Our registered office is at Cluny Court John Smith Business Park, Kirkcaldy, Fife, KY2 6QJ. Paysend is the trading name of Paysend plc, registered in Scotland, United Kingdom. Say no to hidden fees, slow delivery and over-complicated money transfers by downloading the Paysend app now! Paysend will give you visibility over the exchange rate, the transfer fee (only £1, $2 or 1.50€, depending on where you are), and the amount that will be received before you transfer money. Our app allows users to send and receive money in the comfort of their own phone. ![]() This means no more cash, no more complicated forms to complete, no more sort codes, no more queuing, and no more long trips to pick up the transfer. Paysend takes the hassle out of money transfers. Download the app now and start living a life of money without borders.īenefits of using Paysend to transfer money: Paysend is trusted by over 7 Million users as their money transfer method of choice. We charge a low, flat fee of only £1, $2 or 1.50€ for international money transfers regardless of the amount sent – so more of your money will reach your destination. The Paysend money transfer app is fast, simple and secure, allowing you to make card-to-card transfers to any Visa, MasterCard or Union Pay card, and to regular bank accounts in 150+ countries.
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